Billing FAQ

Common questions about plans, payments, and billing.

Where to find it

Settings → Billing from the sidebar, or click your avatar → Settings → Billing.

What payment methods are accepted?

We support M-Pesa (via STK push) for KES payments and international cards (Visa, Mastercard, Amex, Apple Pay, Google Pay) for USD payments. The payment method is selected based on your currency preference.

How does billing work?

Plans are purchased per 30-day period. When you upgrade, your new plan activates immediately and runs for 30 days. There is no auto-renewal — you'll receive a reminder before expiry and can repurchase anytime. Your surveys and data remain intact during plan transitions.

Can I switch plans?

Yes. You can upgrade or downgrade anytime. Upgrading starts a new 30-day period at the new tier. If your plan expires, you fall back to the Free tier — your data is preserved, but you'll be subject to Free tier limits until you upgrade again.

Where can I see my invoices?